Help Center
How can we help you?
Find answers to common questions or reach out to our support team.
Getting Started
How do I create an account?
Tap "Sign Up" on the welcome screen and sign in with your email or Google account. You'll then go through a short personalization flow where you can set your goals and preferred reminder times.
Do I need to create an account to use the app?
Yes, an account is required so your affirmations, vision board, and preferences sync and stay saved across sessions and devices.
What happens during the personalization questionnaire?
We ask a few quick questions about your goals and preferred reminder schedule so we can tailor your daily affirmations and notification times. You can always change these answers later in your profile settings.
Can I use ManifestUp on multiple devices?
Yes — sign in with the same account on any device and your data, affirmations, and subscription status will carry over.
How do I delete my account?
Go to Profile → Account Settings → Delete Account. This permanently removes your data, including saved affirmations and your vision board. If you have an active subscription, cancel it first through your app store or billing portal to avoid future charges.
Feature Guides
How do daily affirmations work?
Each day you'll get a new affirmation or quote based on your selected goals. You can save favorites, and premium users get access to the full library and additional categories.
What is the Vision Board and how do I use it?
The Vision Board lets you upload images that represent your goals and arrange them visually. Tap the "+" button to add images from your photo library, and rearrange or remove them anytime.
How do I set up daily reminders?
Go to Profile → Reminders, choose a time (e.g. Morning, Afternoon, Evening) or set a custom time, and enable the toggle. Make sure notifications are allowed for the app in your device settings — otherwise reminders won't appear even if enabled in-app.
Why aren't my reminders showing up?
This is almost always a device notification permission issue. Check your phone's Settings → Notifications → ManifestUp and make sure notifications are allowed, then re-enable the reminder toggle in the app.
Can I change my reminder time after setting it?
Yes, go to Profile → Reminders at any time and adjust the time or turn reminders off entirely.
Account & Billing
How do I upgrade to Premium?
Go to the Subscription screen (usually accessible from Profile) and choose a monthly or annual plan. On iOS/Android this goes through the App Store/Play Store; on web it's processed via our secure checkout.
How do I cancel my subscription?
iOS: Settings app → your name → Subscriptions → ManifestUp → Cancel Subscription. Android: Google Play Store → Profile → Payments & subscriptions → Subscriptions → ManifestUp → Cancel. Web: Profile → Manage Billing, which opens your billing portal to cancel or update payment details.
I paid for Premium but the app still shows me as a free user. What do I do?
First try Profile → Restore Purchases (iOS/Android) to re-sync your subscription status. If that doesn't resolve it within a few minutes, contact support with your purchase receipt/confirmation and the email associated with your account.
Will I be charged again after my free trial ends?
Yes, if you don't cancel before the trial period ends, your subscription automatically renews and you'll be charged for the plan you selected. You can cancel anytime before renewal to avoid this.
Can I get a refund?
Refunds for App Store or Google Play purchases must be requested through Apple or Google directly, as we don't have the ability to issue refunds for those purchases. For web purchases, contact our support team and we'll review your request.
Troubleshooting
The app is stuck on a loading/blank screen. What should I do?
Force-close the app and reopen it. If that doesn't help, check your internet connection, and make sure you're running the latest version of the app from the App Store/Play Store.
I'm not receiving my daily reminder notifications.
Check that notifications are enabled for ManifestUp in your device's system settings, and that the reminder toggle is turned on in Profile → Reminders. Also make sure your device isn't in a "Do Not Disturb" or battery-saver mode that blocks notifications.
My Vision Board images aren't loading.
This can happen with a slow connection or very large image files. Try reconnecting to Wi-Fi, restarting the app, or re-uploading the image at a smaller size.
I signed in but my data (affirmations, vision board) isn't showing up.
Make sure you're signed into the same account you originally used — data doesn't transfer between different sign-in emails or providers (e.g. Google vs. email/password) unless they're linked to the same account.
The app crashed or froze — how do I report it?
Contact support with details on what you were doing when it happened, your device model, and OS version. This helps us reproduce and fix the issue quickly.
Privacy & Data
What personal data does ManifestUp collect?
We collect your account information (email, name), the preferences you set during onboarding, your saved affirmations and vision board content, and basic usage data to improve the app.
Is my Vision Board content private?
Yes, your Vision Board images and personal content are private to your account and are not shared with other users or made public.
Do you sell my data to third parties?
No, we don't sell your personal data. We use trusted third-party services (like payment processors) only to operate core features such as subscriptions, and they only receive the data necessary for that purpose.
How do I request a copy of my data or ask for it to be deleted?
Contact our support team with your account email, and we'll provide a copy of your data or process a deletion request in accordance with our privacy policy.
Where can I read the full Privacy Policy and Terms of Service?
Both are available in the app under Profile → Legal, and on our website's Privacy Policy and Terms pages.
Contact Us
Can't find what you're looking for? Send us a message and we'll get back to you within 24–48 hours.